TERMS AND CONDITIONS OF TUITION SERVICES

IMPORTANT: These Terms form a legally binding agreement between the parent or legal guardian purchasing the Services (the Customer) and Carol Paddon trading as Atompi Academy® (we, us or our). The Student receives the tuition but is not expected to enter into the contract personally. Please read these Terms before paying.

1. About us

1.1 Atompi Academy® is operated by Carol Paddon, a sole trader. Our business address is 16 Fern Place, Cardiff CF5 3HG. Our website is www.atompiacademy.co.uk. You can contact us at [email protected] or 07806940495

1.2 Atompi Academy® is a registered trade mark. References to “the Programme” mean the tuition programme identified in the Order Summary or enrolment page. “Services” means the live tuition, educational support and related digital access described in that Order Summary.

2. How the contract is formed

2.1 The information on our website, funnel, consultation call or enrolment page is an invitation to purchase. Your order is an offer to buy the Services.

2.2 A contract is formed when we accept your order by sending confirmation or when we take the first payment, whichever happens first. The contract consists of:

the Order Summary or enrolment page, including the Programme, price, start date, timetable and any agreed minimum term;

these Terms;

our Privacy Notice; and

any programme-specific information expressly identified as contractual before purchase.

2.3 If the documents conflict, the Order Summary takes priority for the Programme, price, start date, timetable and minimum term; these Terms take priority for all other matters.

2.4 The Customer must be at least 18 and have authority to arrange tuition for the Student.

3. The Services

3.1 We will provide the Services with reasonable care and skill. The exact Programme, scheduled teaching time, start date, price, payment frequency and access period will be stated in the Order Summary.

3.2 Depending on the Programme, the Services may include live online A-level Chemistry tuition, learning resources, quizzes, lesson recordings or replays, feedback, educational coaching, portal access and parent/student communications. Only items stated in the Order Summary are included.

3.3 Timetables, tutors and lesson formats may occasionally need to change. We will give reasonable notice where practicable and will provide a reasonable alternative where a material session cannot be delivered as planned.

3.4 We do not guarantee a particular examination grade, university offer or other outcome. Results depend on factors including prior attainment, attendance, engagement, independent study and completion of agreed work. Any written guarantee expressly included in the Order Summary will apply only on its stated conditions.

3.5 Tuition supports, but does not replace, the Student’s school or college provision, required practical work, independent study or responsibility for examination entry.

4. Customer and student responsibilities

4.1 The Customer will provide accurate contact, educational and support information reasonably needed to deliver the Services and will tell us promptly if it changes.

4.2 The Student is expected to:

attend punctually and participate respectfully;

complete agreed preparation, homework and quizzes by the requested deadlines;

catch up using the replay or materials when a session is missed;

use a suitable device, reliable internet connection and working audio;

keep account credentials and class links private; and

follow safeguarding, conduct and portal rules notified to the Student.

4.3 A working camera may be requested where this is reasonably necessary for safe and effective participation. A reasonable alternative may be agreed for privacy, disability, technical or safeguarding reasons.

4.4 The Customer should contact us promptly if illness, disability, learning needs, technology or other circumstances are affecting participation so that reasonable support can be considered.

5. Live classes, recordings and portal access

5.1 Group lessons may be recorded to provide replays and support learning. Our Privacy Notice explains how personal data in recordings is handled. We will take reasonable steps to limit unnecessary identification of Students in portal replays.

5.2 Recordings and resources are made available only to authorised users for personal study. They must not be downloaded unless a download option or written permission is provided.

5.3 Access is personal to the enrolled Student and Customer. It must not be shared with another student, tutor, teacher, school, business or third party.

5.4 We may remove or replace recordings and resources where reasonably necessary, including for safeguarding, privacy, accuracy, licensing or technical reasons. Core access described in the Order Summary will remain available for the applicable access period, subject to these Terms.

6. Intellectual property and acceptable use

6.1 All intellectual-property rights in Atompi Academy®’s original lessons, recordings, worksheets, questions, explanations, teaching structures, graphics, photographs, videos, programme and funnel copy, marketing materials, and the selection and arrangement of those materials remain ours or our licensors’ rights.

6.2 We grant the Student a limited, personal, non-exclusive, non-transferable licence to view and, where enabled, print materials solely for their own study during the access period.

6.3 The Customer and Student must not copy, share, publish, record, screen-record, adapt, translate, sell, licence, teach from, commercially exploit or remove branding from our materials. They must not upload our materials, recordings, questions, methods or frameworks to an artificial-intelligence system, shared drive, public website or third-party platform.

6.4 Examination-board questions, specifications and other third-party materials remain the property of their respective owners. Nothing in these Terms claims ownership of them.

6.5 Our separate Copyright Notice and Terms of Use provides further detail and is incorporated only to the extent that it is supplied or linked before purchase and does not conflict with these Terms.

7. Price and payment

7.1 The price and payment schedule are stated in the Order Summary. Unless expressly stated otherwise, payments are collected in advance by our payment provider on the agreed billing date.

7.2 We are not currently charging VAT unless the Order Summary expressly states otherwise. If VAT becomes legally chargeable, we will deal with any price change in accordance with applicable law and will not retrospectively alter payments already due without a lawful basis.

7.3 The Customer authorises recurring payments in accordance with the agreed payment plan. The Customer must keep payment details current and contact us promptly about genuine payment difficulty or a disputed charge.

7.4 If a payment is overdue, we may give notice and temporarily suspend live tuition and portal access until the overdue sum is paid. Suspension does not remove liability for sums already due. We will not charge the former rate of 4% per day. Any interest or reasonable recovery cost will be charged only where lawful, proportionate and stated in writing.

7.5 We will not increase the agreed price during a fixed minimum term. Any later increase will be notified in advance and will not take effect before the end of the minimum term. If a material price increase applies to a rolling period, the Customer may end the contract before it takes effect without an additional termination charge.

8. Four month minimum commitment and ongoing membership

8.1 Unless the Order Summary expressly states a different arrangement, Gold and Platinum memberships have a minimum paid commitment of four months from the Programme start date. This does not affect the statutory cancellation rights in clause 9 or rights arising from our breach.

8.2 After the four-month minimum commitment, the membership continues monthly until ended under clause 10.

8.3 A short fixed-duration Programme, including White Gold where described as such in the Order Summary, ends on its stated end date unless the parties agree otherwise. It does not automatically acquire a four-month minimum commitment unless this is made clear before purchase.

9. Statutory 14 day cancellation rights

KEY RIGHT: For most contracts entered into online or by telephone, the Customer may cancel within 14 days after the day the contract is made, without giving a reason. The model cancellation form at the end of these Terms may be used, but any clear written statement is sufficient.

9.1 To cancel, email [email protected] before the 14-day period expires. We will acknowledge the cancellation.

9.2 If the Customer expressly asks us to begin tuition or other services during the 14-day cancellation period and later cancels within that period, the Customer must pay a proportionate amount for Services supplied up to cancellation.

9.3 Digital content: we will not begin supplying downloadable or immediately accessible digital content during the 14-day period unless the Customer gives prior express consent and acknowledges that the cancellation right for that digital content will be lost when supply begins. This acknowledgement must be obtained separately at checkout or enrolment; it is not created merely by accepting these Terms.

9.4 If the required request, consent or acknowledgement has not been obtained, we will apply the Customer’s statutory rights as required by law. Nothing in these Terms limits rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or Consumer Rights Act 2015.

9.5 Refunds pro-rata due following statutory cancellation will be made without undue delay and normally within 14 days, using the original payment method unless otherwise agreed.

10. Ending the contract after the cooling off period

10.1 After the four-month minimum commitment, the Customer may end a rolling membership by giving at least 30 days’ written notice to [email protected].

10.2 Any full monthly instalment whose billing date falls within the 30-day notice period remains payable in full. Access and Services will continue until the end of the monthly period paid for by that instalment. No further instalment will be taken after the confirmed final billing date. We will confirm in writing the final billing date, the amount of the final instalment and any difference from the Customer’s usual monthly charge, together with the date on which Services and access will cease.

10.3 We will also confirm receipt of the notice and identify any other outstanding sum in writing.

10.4 The Customer may end the contract where the law permits, including if we commit a serious breach and fail to remedy it within a reasonable period after written notice, or where Services do not conform to the Consumer Rights Act 2015. Statutory remedies and any refund due by law are unaffected.

10.5 We may end or suspend the contract for a serious or repeated breach, including non-payment, abusive or unsafe conduct, unauthorised sharing of access or materials, or a safeguarding risk. Except where immediate action is reasonably necessary, we will explain the breach and give a reasonable opportunity to remedy it. We will refund any prepaid amount for Services we do not supply, less any lawful sum arising directly from the Customer’s breach.

11. Missed lessons, absence and changes

11.1 If the Student misses a group lesson, no refund or individual replacement lesson is due, but available replay and catch-up materials may be used.

11.2 The arrangements for a missed one-to-one lesson, including any notice required to rearrange it, will be stated in the Order Summary or booking information supplied before purchase. This clause does not apply where cancellation rights or statutory remedies require otherwise.

11.3 If we cancel a scheduled live session and cannot provide a reasonable replacement, credit, replay-supported alternative or rescheduled session, we will provide an appropriate remedy for the affected part of the Services.

12. Problems, complaints and consumer rights

12.1 Please tell us promptly if there is a problem by emailing [email protected]. We will investigate and, where appropriate, repeat or correct the affected Service, offer a proportionate price reduction, or provide another remedy required by law.

12.2 Nothing in these Terms excludes or restricts the Customer’s statutory rights. Advice may be available from Citizens Advice consumer service or the relevant Trading Standards service.

12.3 Data-protection complaints are handled under our Data Protection Complaints Policy www.atompiacademy.co.uk/data-protection-policy and Privacy Notice at www.atompiacademy.co.uk/privacy-notice.

13. Safeguarding, conduct and communication

13.1 The Customer and Student must comply with reasonable safeguarding and conduct requirements. Harassment, discrimination, threatening behaviour, deliberate disruption, inappropriate private contact, impersonation and sharing another person’s information are prohibited.

13.2 We may communicate with the Customer and Student using email, telephone, WhatsApp, Zoom, the learning portal or another agreed channel. Contractual notices from the Customer must be sent to the email address stated in these Terms.

13.3 Any permission for us to contact a school, obtain school information, or share information with a school will be requested separately and will describe what is to be shared and why. Safeguarding disclosures may be made where permitted or required by law.

14. Privacy, AI and testimonials

14.1 We process personal data in accordance with our Privacy Notice at www.atompiacademy.co.uk/privacy-notice. Our Cookie Policy is at www.atompiacademy.co.uk/cookie-policy.

14.2 Artificial intelligence may support supervised educational, analytical, curriculum-development and administrative work. Significant decisions about enrolment, grades, safeguarding, discipline or learning support are not made solely by AI without meaningful human involvement. Families must follow the Parent and Student AI Statement supplied through onboarding or ALiCE (A Level Chemistry Exam Preparation Learning Portal).

14.3 Testimonial, photograph, video, voice or case-study use for marketing is optional and is not a condition of tuition. We will seek separate, specific permission. Refusing or withdrawing that permission will not affect the Services, although withdrawal cannot undo lawful publication that has already occurred.

15. Liability

15.1 We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

15.2 We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or the Customer’s statutory rights.

15.3 We are not responsible for the Student’s school decisions, examination-board decisions, examination entry, internet or device failures outside our control, or independent use of educational information, except to the extent that loss is caused by our breach or negligence.

15.4 We supply Services for private educational use. We are not liable for business losses such as loss of profit, revenue or business opportunity.

16. Events outside reasonable control

16.1 Neither party is responsible for delay or failure caused by an event genuinely outside reasonable control, provided reasonable steps are taken to reduce its effects. Examples may include widespread telecommunications failure, serious illness, fire, flood, epidemic, war or government restriction.

16.2 We will notify the Customer where reasonably practicable and resume performance as soon as possible. If the disruption materially prevents Services for more than 30 days, either party may end the affected contract. The Customer will receive a refund for prepaid Services not supplied, subject to applicable law.

17. Changes to these Terms or the Services

17.1 We may update these Terms for future contracts. The version accepted when the contract is formed will govern that contract unless a change is required by law or is expressly agreed.

17.2 We will not make a material change to an existing Customer’s Programme, price, minimum term or cancellation rights without giving clear advance notice and, where the change materially disadvantages the Customer, an appropriate right to end the contract before it takes effect.

18. General

18.1 We may transfer our rights and obligations to another organisation only where this does not reduce the Customer’s rights. We will notify the Customer. The Customer may transfer the contract only with our written agreement, which will not be unreasonably withheld where the proposed transfer is appropriate.

18.2 This contract is between the Customer and us. No other person has a right to enforce it, except that this does not prevent the Student from exercising their own data-protection or other personal legal rights.

18.3 If a court or relevant authority finds part of these Terms unlawful, the remaining provisions will continue. A delay in enforcing a right does not waive it.

18.4 These Terms are governed by the law of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction, subject to any mandatory consumer right to bring proceedings elsewhere in the United Kingdom.

19. Contact and Notices

19.1 Contractual notices, cancellation notices and complaints should be emailed to [email protected]. We may send notices to the email address supplied by the Customer.

19.2 The Customer must keep contact details up to date. An email is treated as received when it enters the recipient’s mail server, unless the sender receives a delivery-failure message.

Sshedule 1 — Order Summary

This Schedule should be completed or supplied on the enrolment page before payment. It records the commercial details of the Customer’s order and should be retained with these Terms.

Customer name: ____________________________________________

Student name: ____________________________________________

Programme: ____________________________________________

Start date: ____________________________________________

Scheduled live tuition: ____________________________________________

Price and billing frequency: ____________________________________________

Minimum commitment / fixed duration: ____________________________________________

Portal and replay access period: ____________________________________________

Any one-to-one rearrangement terms: ____________________________________________

Any additional agreed service: ____________________________________________

Separate checkout acknowledgements where immediate access is requested

These acknowledgements should appear as unticked, separate choices at checkout; they should not be pre-selected:

I expressly request Atompi Academy® to begin providing tuition/services during the 14-day cancellation period and understand that, if I cancel during that period, I must pay a proportionate amount for services already supplied.

I expressly consent to immediate supply of digital content and acknowledge that my 14-day cancellation right for that digital content will be lost once supply begins.

Schedule 2 — Model Cancellation Form

(Complete and return this form only if you wish to cancel within the statutory cancellation period. You may instead send any clear written cancellation statement.)

To: Carol Paddon trading as Atompi Academy®; [email protected]

I/We hereby give notice that I/We cancel my/our contract for the following tuition Services:

Programme: __________________________________________________________________

Ordered on: __________________________

Customer name: ______________________________________________________________

Customer address: ____________________________________________________________

Signature (only if sent on paper): ______________________________________________

Date: __________________________

Document Control

Next review: July 2027 or earlier if the law, services or business model changes.

Atompi Academy® - Updated 2 August 2026